The Process
Kingsley Audio Video has a five step process to ensure customer satisfaction. This process involves consultation, design, installation, programming, and follow up with every client. Please take some time to get acquainted with our process of service.
Step 1: Consultation
Every client has different desires and needs. We know how to cater our systems to be flexible to you. Do you prefer simple basic controls or do you need more advanced features? Do you want the best or do you want a low cost solution? By the way, we will match the shelf prices of the local stores. You don’t have to pay more to get quality products and efficient service.
In order to provide you with the highest degree of service, we will provide you with a personal consultation where you can get to know us and our services and where we can find solutions to your audio and video needs.
Step 2: Design
After the consultation, the design phase begins, the Kingsley Audio Video staff will design the system that fits you, your budget, and your room or environment. We design systems with reliability, aesthetics, ease-of-use, performance, and value in mind. We also have access to high-quality specialty products that are not in the retail stores.
Do you want your speakers hidden? Do you want to show off your system? No problem! We can design just about anything that you can think of. We can even suggest some designs if you don't know where to begin. We also have great relationships with architects, interior designers, general contractors, cabinet makers and painters to make every detail right.
Step 3: Installation
When it comes to installing your system, you are in capable hands. Our technicians are graduates of Hybrid Technical College and have received various audio video certifications and training. Kingsley Audio Video has installed in countless homes and properties. We can enhance you existing home or work with your custom home builder or remodeling contractor.
Even if your install doesn't require any construction, we are able to simply set-up your system and install the equipment. We are experts at hidden wiring and simplified controls. Whatever the need, we can serve you.
Step 4: Programming
All equipment and systems require some amount of configuration and programming. Unlike purchasing a system from your local store where you have to read manuals to learn how to operate your system, we will personally program your system for you. We know how to get the most from your system. We can centralize your entire system on one remote, including your lighting or security systems. We will instruct you how to use your system with its remote and features.
Step 5: Follow-up
The last step we will take to make sure that your experience with Kingsley Audio Video was a positive one is following-up. We know how it feels when you make an important purchase and no one follows up. We care and we want to make sure that you have been well taken care of, that your system and equipment is meeting your expectations, and that you are satisfied as our customer.
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Our Warranty
We provide you with a 1 year warranty on all of our workmanship. In addition, the individual parts carry their own manufacturer’s warranty. Within the 1 year warranty period, we will diagnose, repair, and re-install the broken equipment. Extended warranties are also available.
Our Credentials and Training
- Members of Custom Electronics Design and Installation Association
- Contractor’s License # 782174
- Insured and bonded
- Installers graduated from Hybrid Technical College